Merchant onboarding and account management
Coordinate new merchant applications, review documentation for accuracy, track approvals, maintain account records, and assist with ongoing merchant account requests.
Open role
Operations Specialist
Support merchant onboarding, account administration, internal operations, and business development projects.
About the role
A key seat between merchants, sales, and operations
The Operations Specialist will play a key role in supporting merchant onboarding, account administration, internal operations, and business development projects.
You will work closely with our sales team, operations team, clients, and external partners to ensure that processes run efficiently, accounts are properly managed, and projects move forward.
The ideal candidate is resourceful, dependable, and comfortable managing multiple priorities in a fast-paced, entrepreneurial environment. Strong attention to detail, communication skills, and a sense of ownership are essential.
Key responsibilities
Sales and operations support
Collaborate with internal teams to coordinate daily workflows, manage administrative tasks, track outstanding items, and ensure clear, timely communication.
Equipment and technology coordination
Assist with payment terminal and POS equipment orders, configurations, deployments, and related merchant setup requirements.
Merchant support
Respond to merchant inquiries, troubleshoot account-related issues, coordinate with processing partners, and ensure timely resolution of requests.
Business development projects
Support company growth initiatives through market research, prospect research, sales support, preparation of business materials, and coordination of strategic projects.
Process improvement and reporting
Maintain accurate operational records, prepare reports, identify workflow inefficiencies, and assist in developing scalable internal processes.
Qualifications
What you bring
Required
- 1–3 years of experience in operations, administration, financial services, customer onboarding, or a related field.
- Exceptional organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities, meet deadlines, and work independently.
- Strong problem-solving skills, initiative, and accountability.
- Proficiency with spreadsheets, business software, and digital productivity tools.
- Willingness to learn new technologies, systems, and business processes.
Preferred
- Experience in merchant services, payment processing, financial technology, or banking.
- Familiarity with POS systems, merchant onboarding, or customer relationship management (CRM) software.
- Experience supporting business development, sales operations, or market research.
- Associate's or bachelor's degree, or equivalent professional experience.
Why KAJA
Why join KAJA Payments
Hands-on payments experience
Gain hands-on experience in the growing financial technology and payments industry.
Work close to leadership
Work closely with leadership and contribute to meaningful business initiatives.
Range across the business
Develop skills across operations, merchant services, sales support, and business development.
Ownership of the process
Take ownership of projects and help shape internal processes as the company grows.
Room to grow
Join a collaborative, entrepreneurial team with opportunities for professional growth.
How to apply
Send your LinkedIn, resume, and a short introduction
Every field is required. Share your LinkedIn profile, upload your resume, and write a brief introduction about your relevant experience and interest in the position.
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Add your LinkedIn link Paste the full link to your LinkedIn profile.
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Upload your resume PDF or Word, up to 5 MB.
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Write a brief introduction Tell us about the experience that fits this role and why you want it.
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We write back if it fits A useful application gets an email. We do not add applicants to the sales CRM.
KAJA Payments is an equal opportunity employer. We consider qualified applicants without regard to protected characteristics, consistent with applicable law. We use what you send only to consider you for this role.